Project Brief
Bot Development on cloud based Microsoft Azure
Project Information
- Project Name: Enterprise Service Bot
- Technologies Used : Microsoft Azure – Bot Framework, LUIS, App Service
- Framework : .NET Core
- Language : C#.Net
- Category: Development
Our Process
01
Analysis
The most crucial part of the web app development process is to analyse and gain an accurate understanding of what the client wants and their vision for the development. By thoroughly understanding goals, we analyse and form a strategic structure for development.
02
Design
From defining site architecture to selecting the technical stack, we design the complete roadmap of the project, starting from colour schemes, graphics, icons, templates, user experience, style guides, transitions, buttons, and much more to finalize the design aspect.
03
Development
With an agile strategy, we are adaptable & dedicated to the project scope & effectively incorporate quality assurance into the development processes by consistently providing value to clients. The entire process is also remarkably transparent.
04
Delivering
After development, we optimize the performance when required and renew licenses while adding new features according to the product roadmap to ensure we attain successive growth and satisfactory results that adds value.
Business Goals
Challenges:
- Implement Bot to handle liquor business enterprise interactions with customers
- Reduce human costs for responding to customer queries
- Improve customer experience as a competitive business
Our Approach:
- Designed and implemented Microsoft Azure Bot framework-based bot
- Implemented LUIS, NLP, Speech-To-Text capabilities to enhance experience
- Integrated with ERP to handle queries related to products, stocks and rates
Outcomes & Values Delivered:
- Bot on business website to enable 24x7 interactions with customers without man-power cost
- Increased bottom line and customer experience
- Gain competitive advantage
Technologies Used
Microsoft Azure:
- Bot Framework
- LUIS
- App Service
Framework
- .NET Core
Language
- C#.Net
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